COVID-19 Cancellation Policy

Franklin Group has been servicing our clients for over thirty years, and we are committed to continuing to work with you during the COVID-19 pandemic.

To ensure the health and safety of our team, we have updated our daily operations to ensure we are operating within the guidelines and safety protocols recommended by the CDC in order to continue to provide our clients with the support, and products, they need.

Due to the high volume of orders we are currently experiencing, we would like to note that shipping may be delayed. All orders are processed in the order they are received.

If you have any questions or concerns, please contact our customer service team.

We have representatives standing by to answer your questions via phone and email.

We appreciate your patience and are doing our best to ensure all orders are completed and shipped on time.


Franklin Group is working hard to deliver the service you deserve, and we will do all we can to make the changes you request to your order. However, during this time, due to the COVID-19 pandemic, please note there may be shipping and importing issues that may occur that are outside of Franklin Group’s control.

Our dedicated Account Representatives will keep our customers informed with shipping status, including any changes to their orders. Please note that some orders may be COVID-19 related products, and our cancellation policy will still be in effect.

Once an order has been placed, all sales are final. Order cancellations are nonrefundable and are not subject to company credit.